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The Builder's Choice Since 1986

Shipping & Handling Policy


Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.

Shipping Lead Times
Aztec Lighting, Inc. strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 602-272-4080 to inquire about expedited shipping services. Aztec Lighting, Inc. is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Canadian Shipping
All Canadian orders will be billed in U.S. dollars. Please note that some merchandise is not available for shipment to Canada. Once your order is submitted please allow 48 hours for review and approval. You will receive a confirmation e-mail once your order has been approved. Order totals only include your purchase & standard shipping. Order totals DO NOT include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. UPS will collect all related charges upon delivery (C.O.D). Please note that free shipping for purchases over $150 only applies to shipments within the 48 continental US states.
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